1. What do you charge for SHIPPING?
You can choose between $6.95 standard post (delivery within 3 to 7 business days) or $12.95 express post (delivery within 1 to 2 business days). These are flat rate charges no matter how large your order is.
2. I need the item ASAP , do you do Express Delivery?
Yes we do! All items can be sent by Express Post Australia wide if you click on Express Post at the checkout page. If your delivery postcode is within the Express area specified by Australia Post, you will receive your item within 2 business days. If your delivery postcode is outside of the Express area, you will receive your item within 2-3 working days. You can check if you are in the Express area and estimate your delivery time by checking the EXPRESS POST SCHEDULE. There is a $12.95 flat rate charge for all orders placed.
3. Can you post my order today?
Yes we can! All orders placed before 2.00pm Brisbane time between Monday - Friday (excluding public holidays) will be posted on the same day. Orders placed on Friday evening or during the weekend will be posted first thing on Monday. Service excludes public holidays. Please contact our Customer Service Team on 0755915544 if you need your order posted that day & it is after 2pm.
4. Can I pick up my item or arrange my own courier?
Yes, pick-ups are available from our warehouse at
Unit 1/38 Export Drive, Molendinar, QLD 4214 - Mon Fri from 9am till 5pm, Sat 10am till 3pm
We can also organise a same day delivery courier service to Gold Coast, Brisbane & Sunshine Coast. Orders must be placed by 11am from Monday to Friday. Please call us on 0755915544 so we can arrange an estimate of the cost & delivery time.
5. Where will my order be posted from?
All items are posted from our Gold Coast warehouse.
6. My item did not arrive in time for the intended event, can I return it for an exchange or refund?
Yes,but you will be liable to pay for the return postage.
7. What postage services are available?
We only use Australia Post "Standard & Express" to deliver items. No other services are available.
BELOW IS A SCEDULE FOR EXPRESS DELIVERIES ACROSS AUSTRALIA
8.Is postage insurance available?
We offer insurance at an additional $2.50 per $100 of goods.
9.Can I track my parcel?
You can track Express Post parcels within 24 hours from the time they are posted. Visit http://www.austpost.com.au/track/ to track your order. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.
10. Can you deliver to my workplace?
Yes, we can deliver to your workplace, home or PO Box (Australia only) as well as to country and regional areas. If you wish to have your order delivered to your workplace, a workplace name is required.
11.My item has been posted, can I change my delivery address or redirect the parcel?
Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process.
12. INTERNATIONAL SHIPPING.
For all New Zealand orders, a flat rate of $14.95 AUD is charged. For any bulky items further charges may apply. If this is the case one of our team will contact you before we process your order to advise you off any additional charges.Please allow 4 to 5 business days for delivery.
We also ship to Bangladesh, Brunei, Cambodia, Cook Islands, Fiji, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Mongolia, Niue Nauru, Nepal, Pakistan, Papua New Guinea, Philipines, Samoa, Singapore, Solomon Islands, Sri Lanka, Taiwan, Thailand, Tonga, UK, USA, Vanuatu & Vietnam.
All International orders are delivered via DHL Express, please allow 3 to 4 business days for delivery. There is a flat rate price for the above countries (excluding New Zealand) of $19.99 AUD. If the item is bulky, further charges may apply.
All International orders will be despatched on the same day Monday to Friday prior to 2pm. We do not despatch on Saturday & Sundays.
PLEASE NOTE; ALL OF OUR PRICES SHOWN ON OUR WEBSITE ARE IN AUSTRALIAN DOLLARS.
Deltas Dazzling Group are not liable for any government customs excise charges & taxes, this is the sole responsibilty of the buyer.
If your country is not listed above & you wish to place an order, contact us on firstname.lastname@example.org & we will provide a competitive shipping quote for you.
13.Still need help with postage and delivery?
Please contact us with your delivery postcode and the date you require the item by and we will check if delivery will be possible.