1. I need the item ASAP , do you do Express Delivery?
Yes we do! All items can be sent by Express Post Australia wide if you click on Express Post at the checkout page. If your delivery postcode is within the Express area specified by Australia Post, you will receive your item within 2 business days. If your delivery postcode is outside of the Express area, you will receive your item within 2-3 working days. You can check if you are in the Express area and estimate your delivery time by checking the EXPRESS POST SCHEDULE. There is a $10.95 flat rate charge for all orders placed.
2. Can you post my order today?
Yes we can! All orders placed before 2.00pm Brisbane time between Monday - Friday (excluding public holidays) will be posted on the same day. Orders placed on Friday evening or during the weekend will be posted first thing on Monday. Service excludes public holidays. Please contact our Customer Service Team on 0755915544 if you need your order posted that day & it is after 2pm.
3. I need the item for the weekend can you deliver in time?
Yes, we can deliver to you before the weekend depending on your delivery postcode and the day your order is placed:
- For our free Standard Australia Post Shipping you should allow 3 to 7 working days for your order to arrive. We despatch all orders up to 2.00pm Monday - Friday.
- If your delivery postcode is within the Express area specified by Australia Post, your order must be placed by Thursday 2.00pm Brisbane time for delivery on Friday. This commonly applies to all capital cities and metro suburban delivery areas in all states except WA and NT.
- If your delivery postcode is outside the Express area specified by Australia Post, your order must be placed by Tuesday 2.00pm Brisbane time for delivery on Thursday or Friday. This commonly applies to all country and remote suburban areas in all states, WA and NT.
- You can check if you are in the Standard & Express area and estimate your delivery time by clicking the 'Estimate delivery' link found on all of our item pages.
4. Is the FREE SHIPPING option available to international Customers?
No the FREE SHIPPING OPTION is available to Australian Customers only, please contact us for a quote on all International Shipping Costs with the exception of New Zealand.
5. Can i place an order & have it shipped to New Zealand on your Website?
Yes, simply place your order, then click the "proceed to checkout" on the cart page. Then select New Zealand in the country drop down box. This will calculate your order in New Zealand Dollars. You can also visit our New Zealand website on www.deltasdazzlingcostumes.co.nz
The charge for Express Courier Delivery to New Zealand is a $30 (NZ) flate rate regardless of how much you buy. Please allow 5 to 7 business days for delivery to take place.
Deltas Dazzling Costume are not liable for any NZ Government/Custom charges. This is the sole responsibility of the buyer.
If you need help at any time please contact us on 0755 915 544.
6. Can I pick up my item or arrange my own courier?
Yes, pick-ups are available from our warehouse at
Unit 1/38 Export Drive, Molendinar, QLD 4214 - Mon Fri from 9am till 5pm, Sat 10am till 4pm
We can also organise a same day delivery courier service to Gold Coast, Brisbane & Sunshine Coast. Orders must be placed by 11am from Monday to Friday. Please call us on 055915544 so we can arrange an estimate of the cost & delivery time.
7. Where will my order be posted from?
All items are posted from our Gold Coast warehouse.
8. I am buying many items, do you offer postage discounts?
We offer FREE Standard Shipping across Australia & a one flat rate of $10.95 Express Post, regardless of how much you buy. There are no hidden costs.
9. My item did not arrive in time for the intended event, can I return it for an exchange or refund?
Yes,but you will be liable to pay for the return postage.
10. What postage services are available?
We only use Australia Post "Standard & Express" to deliver items. No other services are available.
BELOW IS A SCEDULE FOR EXPRESS DELIVERIES ACROSS AUSTRALIA
11.Is postage insurance available?
We offer insurance at an additional $2.50 per $100 of goods.
12.Can I track my parcel?
You can track Express Post parcels within 24 hours from the time they are posted. Visit http://www.austpost.com.au/track/ to track your order. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.
13. Can you deliver to my workplace?
Yes, we can deliver to your workplace, home or PO Box as well as to country and regional areas. If you wish to have your order delivered to your workplace, a workplace name is required.
14.My item has been posted, can I change my delivery address or redirect the parcel?
Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process.
15.Still need help with postage and delivery?
Please contact us with your delivery postcode and the date you require the item by and we will check if delivery will be possible.