Returns & Refunds
What is your return policy?
You can choose between a refund, an exchange or a 110% store credit where:
- Goods are faulty on arrival. We should be notified immediately when a fault is found so we can ensure a quick & easy refund or exchange. You are also required to send back the item for inspection within 30 days of delivery; If it falls outside of the 30 day policy we may issue you with a store credit only;
- Goods have been wrongly described on our website;
- Goods are significantly not as described;
- We are unable to supply the goods that you have paid for;
- The goods do not do what they are supposed to;
- The costume doesnt fit as expected, however you will need to pay the costs incurred for sending back the costume to us.
Please note some costume styles can change without notice due to a change in the manafacturers production. These changes, no matter how slight, are beyond our control as the manafacturer does not always notify us & we apologise for any inconveneince this may cause. As part of our 30 day hassle free return policy, you can return any itme that doesnt meet your full satisfaction.
We now offer a 110% Deltas store credit voucher valid for 12 months. This means if you return a costume to the value of $89.99 we will give you a store credit to the value of $98.98!!
Excludes any postal charges if any
Vouchers cannot be redeemed for cash
Items purchased with a voucher can only be exchanged - another store credit or refund cannot be issued.
We do not give refunds if
- A returned item is not in original condition, has been worn or shows signs of damage wear and tear. Please note: our costumes are not designed for long term hire use & refunds may not be given in these situations. If an item is faulty after being worn, we will replace or repair only.
- In the unlikely event that your item is lost in postage. We will open a claim with Australia Post & will assist you in managing this process.
- Original postage charges are non-refundable unless goods are faulty through no fault of the Buyer.
- A restocking fee of up to 15% will be deducted from refunds on all returns that take place due to no fault of the seller.
- A refund will only be paid once we have received the goods back from you for inspection.
Exchanges/refunds for wrong sizing
- Below in this section you will find a link that outlines download returns form. This will guide through what needs to be done to return a product to us. We also send this out with your conformation when you place your order with us.
- If you purchase an item that is not the correct size or does not fit as you expected & you would like to exchange for a different style or size, you will need to re-order the correct size/type online immediately & mail the wrong size costume back to us. Once we recieve the item & it is in appropriate condition will refund you for the total price of the costume.
The following items are non refundable if they do not fit or you change your mind, unless the products are found faulty upon inspection by our Team.
- Items that have been worn, used or altered in any way
- Socks and stockings
- Eye lashes
- Hair accessories
- Wigs, beards, facial hair or any other artificial hair
- Prosthetics, fangs or any other fake teeth
- Items refused upon delivery
- Special orders or bulk orders that we order in for you from our suppliers
Once you have completed a returns form, you will then have to send your return item through registered or a traceable postage method to the correct address as per below. If you choose to return the item without the ability to track the delivery and we don't receive, we will not be responsible for refunding the order.
3. My item did not arrive in time for the intended event; can I return it for an exchange or refund?
Yes, you can, however the item must be returned unworn or unaltered & you will need to pay the postage costs to get it back to us.
4. My item has arrived faulty or damaged, can I return it for replacement or refund?
Yes, we will be glad to provide a refund or replace your item if it arrives faulty or damaged. You must report the matter to us promptly after identifying the fault. You are also required to send back the item for inspection within 30 days of delivery.
5. Need help with an item you wish to return?
Please contact us and we will reply ASAP, usually within 24 hours or the next working day.