Returns & Refunds

1. What is your return policy?

You can choose between a refund, an exchange or store credit where:

• Goods are faulty on arrival and you have reported the matter to us within 24 hours of having received the item. You are also required to send back the item for inspection within 7 days of delivery;
• Goods have been wrongly described on our website;
• Goods are significantly not as described;
• We are unable to supply the goods that you have paid for;
• The goods do not do what they are supposed to;
• The costume doesnt fit as expected, however you will need to pay the costs incurred for sending back the costume to us.

We do not give refunds if;

• Our contracted postal service fails to deliver your item within the stated timeframe;
• A returned item is not in original condition, has been worn or shows signs of damage wear and tear and have the original packaging;
• Your item is lost in postage.  We will open a claim with postage provided insurance was purchased when buying the costume.
• The item's warranty has expired;
• Original postage charges are non-refundable;
• A restocking fee of up to 15% will be deducted from refunds on all exchanges that take place due to no fault of the seller;
• A refund will only be paid once we have received the goods back from you for inspection;

Exchanges/refunds for wrong sizing

• PLEASE CONTACT OUR TEAM ON 0755915544 FOR ANY SIZING EXCHANGE, they will give you details regarding how to mail the product back to us.
• If you purchase am item that is not the correct size or does not fit as you expected, you will need to re-order the correct size online immediately & mail the wrong size costume back to us. Once we recieve the item & it is in appropriate condition will refund you for the total price of the costume.
• Please note: Postage is non-refunable on any item.

The following items are not returnable

• Items that have been worn, used or altered in any way
• Undergarments
• Socks and stockings
• Eye lashes
• Wigs, beards, facial hair or any other artificial hair
• Prosthetics, fangs or any other fake teeth
• Cosmetics
• You did not receive the costume in time for your event
• Items refused upon delivery
• Special orders or bulk orders that we order in for you from our suppliers
• Orders that fall outside our 7-day trial

Returning Merchandise

Please email us at Customerservice@deltasdazzlingcostumes.com.au with your return request for authorization and for a return ID number.  You will then have to send your return item through registered or a traceable postage method to the correct address as per below.  If you choose to return the item without the ability to track the delivery and we don't receive, we will not be responsible for refunding the order.

After obtaining an authorization number please return all products to:

Deltas Dazzling Costumes

The Brickworks Annex Shop 23 Number 19

Warehouse Rd

Southport 4215 QLD

Please include the following information:

• Your email address
• Name and Address details
• Your order number
• A brief description of the why you are returning
• Any item that is damaged or a shortage, if applicable

Our returns policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to helping you resolve the problem promptly.

2. Can I return an item for an exchange if it does not fit as advertised or as I expected?

Yes, you may return an item for an exchange if it does not fit as advertised or as you expected.  Please note that all returns are subject to our returns policy and you must ask for a return authorizationfrom us before you return the item.

3. My item did not arrive in time for the intended event; can I return it for an exchange or refund?

Unfortunately, we do not accept returns for an exchange or a refund if Australia Post fails to deliver your item in time.  We can only ensure that your order is posted promptly and as promised, we have no direct control over delivery times specified by Australia Post.

4. My item has arrived faulty or damaged, can I return it for replacement or refund?

Yes, we will be glad to provide a refund or replace your item if it arrives faulty or damaged.  You must report the matter to us within 24 hours of having received the item.  You are also required to send back the item for inspection within 7 days of delivery.

5. Need help with an item you wish to return?

Please contact us and we will reply ASAP, usually within 24 hours or the next working day.