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For all your Costume and Party Supply needs

F.A.Q.

Wholesale/ Trade & Bulk orders


1. Do you do DISCOUNTS for Wholesale/Trade & Bulk Orders?

YES we do!!

 

2. How do i qualify?

If you are an E-tailer/Retailer, we can offer attractive discounts on an ongoing basis. A minimum monthly spend is required.

If you are an organisation such as a Charity, School, Dance Group etc we can assist you with any bulk requirments.

If you are a customer who wants to place a bulk order of the same or different products.


3. How do i get confirmation that I qualify?

Simply email Dawn at sarah.deltas@gmail.com with....

  • The products & quantities that you require
  • When you need the products
  • Were the products are to be delivered


You will be contacted within 24 hrs with information on the availability of the products that you are after & pricing.


Price matching


1. Do you price match?

YES we do, email us at customerservice.deltas@gmail.com.au

We only price match.....

  1. If the product is from Australian E-tailers only
  2. It must be instock at the Competitor we are being asked to price match
  3. The product must exactly the same brand & type or model number
  4. It is at normal sell price, we dont match markdowns, % off sales or clearance sales
  5. Limits may apply depending on the product.    

 

Size & fitting

 

1. How do I choose the correct size?

We recommend buying the size that you would normally buy when shopping for regular clothing in stores.  Alternatively, measure up your bust, waist and hips, then compare those measurements against our size information advertised with each individual item.  For best fitment, choose the size where your measurements lie within our advertised measurements.  Most of our items are made of stretchy fabrics so fitment is reasonably flexible.  Please refer to each individual item description for fabric details.

 

2. Can I return an item for an exchange if it does not fit as advertised or as I expected?

Yes, you may return an item for an exchange if it does not fit as advertised or as you expected.  Please note that all returns are subject to our returns policy and all of the information that you need is in our returns section. 

 

3. How do I choose the correct size if I am in between available sizes?

If your measurements are in between our available sizes, we recommend buying the size down for a body-hugging fitment or the size up for a more liberal fitment.  Most of our items are made of stretchy fabrics so fitment is reasonably flexible.  Please refer to each individual item description for fabric details. Alternative, you may contact us for assistance.

 

4. Are our items in Australian sizes?

Our costume items are tailored to suit Australian sizes.  Other items may be US, UK or EUR sizes however, we will advertise the AUS size that those particular items will fit and advertise relevant measurements.  We will make all best efforts to get advertised sizing information correct however, please be aware that Australia does not have a national sizing chart or standard to follow.

 

5. Are we able to make sizing alterations?

Unfortunately, we cannot make alterations.  All items are pre-made and in stock, ready to be posted.

 

6. The size I need is out of stock, when will it be available?

If you cannot find the size you need or it is out of stock, please contact us for availability.


7. Still need help with sizing and fitment?

Please contact us with your bust, waist, hips and height measurements in centimeters so that we can recommend to you the most suitable size to buy.   Please also mention how you would like the costume to fit, for example, tight, loose or just right.

 

Payment

 

1. I need my item ASAP, which payment is preferred?

If you required immediate postage, please pay using a credit or debit card directly on our website during checkout for instant clearance.

 

2. What payment methods are accepted?

We accept Visa, MasterCard, Amex & direct bank transfers

 

3. Is it safe to enter my credit / debit card details on your website?

Safe Secure Online Payments:  We process all of our online payments through Paypal  We do not transmit, process or store credit / debit card information. 

 

4. I could not make a payment on your website, I need help.

Please contact us immediately if you have encountered any problems when trying to make a payment on our website.

 

5. Still need help with payment?

Feel free to contact us if you did not find the answer to your question.


Privacy Policy

Deltas Dazzling Costume Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Deltas Dazzling Costume Pty Ltd only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Deltas Dazzling Costumes your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at customerservice.deltas@gmail.com .We provide a secure shopping environment. We appreciate your business and we respect and guard your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide certain personal information. Safeguards are in place to ensure the security and privacy of your information. These safeguards are detailed below.

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal identification information, but they do enable us to provide features such as welcoming you back to our site using your name and storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

You and your information are secure while shopping online. Our secure server software is among the best available today for safe commerce transactions. It encrypts all of your personal information, including credit card number, name and address so that unauthorized persons cannot access it over the Internet.

The system does store a Cookie containing your name and address information so that your browser will remember this information if you become disconnected from the Internet or if you should come back to our site for future purchases. You may disable this function by setting your browser to not accept cookies.

 

Secure Web Site Browsing

In order to be sure that information transferred between your browser and our server is secure, it is important to be aware of the security information available to you through your browser.

Once you enter the Checkout process (when you're ready to purchase the items you have put into your Shopping Cart), your connection to our server becomes secure. To confirm this, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure.

The information we collect is never used personally, rather it's used to improve our Web site (in the case of customer feedback), to mail out our opt-in e-zines or to notify consumers about updates to our Web site (in the case of subscription forms), and for special notices to our customers who purchase one or more products (in the case of successful orders through the Order Form).

We aggregate statistics about our online sales, traffic patterns, and related site information to reputable third-party vendors. We may share these with related third parties, but these general statistics never include any information about you (or anyone else) personally. We never provide your personal data to any third party. As a strict policy, we do not sell, trade, rent or otherwise share your e-mail address with any other company or third party.

 

Communications

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail, postal mail or by phone, please let us know by completing our Contact Form. Or, in the case of e-zines, simply click on the "Unsubscribe" link at the bottom of each mailing.

By purchasing online, you may receive periodic mailings from us with information on new products and services or upcoming events. Again, you can unsubscribe from these at any time.

 

IP Addresses

We record IP addresses as a demographic part of our aggregate statistics (mentioned above). But we do not link this to your shopper information with the following exception: when you place an order using our online checkout process, we may correlate your IP address with your order in cases of fraudulent credit card use. In the case of a suspected fraudulent order, we may share this with the financial institution that issued the credit card with which an order was placed. We may also share this IP information with law enforcement authorities, if we determine use of the credit card was fraudulent. We also use IP addresses to help diagnose problems with our server computers, and to administer our Web site. Your IP address is used to help identify your browser and your shopping cart, but we do not know that "you" are "you."