Size & fitting
1. How do I choose the correct size?
We recommend buying the size that you would normally buy when shopping for regular clothing in stores. Alternatively, measure up your bust, waist and hips, then compare those measurements against our size information advertised with each individual item. For best fitment, choose the size where your measurements lie within our advertised measurements. Most of our items are made of stretchy fabrics so fitment is reasonably flexible. Please refer to each individual item description for fabric details.
2. Can I return an item for an exchange if it does not fit as advertised or as I expected?
Yes, you may return an item for an exchange if it does not fit as advertised or as you expected. Please note that all returns are subject to our returns policy and you must ask for a return authorization number from us before you return the item.
3. How do I choose the correct size if I am in between available sizes?
If your measurements are in between our available sizes, we recommend buying the size down for a body-hugging fitment or the size up for a more liberal fitment. Most of our items are made of stretchy fabrics so fitment is reasonably flexible. Please refer to each individual item description for fabric details. Alternative, you may contact us for assistance.
4. Are our items in Australian sizes?
Our costume items are tailored to suit Australian sizes. Other items may be US, UK or EUR sizes however, we will advertise the AUS size that those particular items will fit and advertise relevant measurements. We will make all best efforts to get advertised sizing information correct however, please be aware that Australia does not have a national sizing chart or standard to follow.
5. Are we able to make sizing alterations?
Unfortunately, we cannot make alterations. All items are pre-made and in stock, ready to be posted.
6. The size I need is out of stock, when will it be available?
If you cannot find the size you need or it is out of stock, please contact us for availability.
7. Still need help with sizing and fitment?
Please contact us with your bust, waist, hips and height measurements in centimeters so that we can recommend to you the most suitable size to buy. Please also mention how you would like the costume to fit, for example, tight, loose or just right.
1.I need my item ASAP, which payment is preferred?
If you required immediate postage, please pay using a credit or debit card directly on our website during checkout for instant clearance.
2.What payment methods are accepted?
We accept the following payment methods:
- Visa, MasterCard and American Express credit and debit cards (preferred);
- Bank deposits – please allow up to 3 business days for the funds to clear before your purchase is despatched.
- We accept cash but only during a pick up at our warehouse.
3.How long does it take for a PayPal payment to clear?
PayPal payments are instant when the source of funds is from a credit card, debit card or PayPal account balance. However, a PayPal payment where a bank account is used (echeque) may take up to 5 working days to clear. Goods cannot be posted until the payment has cleared. We strongly recommend buyers not to use this option if you require the item ASAP.
4.Is it safe to enter my credit / debit card details on your website?
- Safe Secure Online Payments: We process all of our online payments through PayPal / EWay. We do not transmit, process or store credit / debit card information. Instead PayPal / EWay handles all that stuff with their leading edge security technology to ensure that your credit / debit card and financial details are not compromised.
5.I could not make a payment on your website, I need help.
Please contact us immediately if you have encountered any problems when trying to make a payment on our website.
6.Still need help with payment?
Feel free to contact us if you did not find the answer to your question.
When purchasing from Deltas Dazzling Costumes your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us atCustomerservice@deltasdazzlingcostumes.com.au
We provide a secure shopping environment. We appreciate your business and we respect and guard your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide certain personal information. Safeguards are in place to ensure the security and privacy of your information. These safeguards are detailed below.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal identification information, but they do enable us to provide features such as welcoming you back to our site using your name and storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
You and your information are secure while shopping online. Our secure server software is among the best available today for safe commerce transactions. It encrypts all of your personal information, including credit card number, name and address so that unauthorized persons cannot access it over the Internet.
The system does store a Cookie containing your name and address information so that your browser will remember this information if you become disconnected from the Internet or if you should come back to our site for future purchases. You may disable this function by setting your browser to not accept cookies.
Secure Web Site Browsing
In order to be sure that information transferred between your browser and our server is secure, it is important to be aware of the security information available to you through your browser.
Once you enter the Checkout process (when you're ready to purchase the items you have put into your Shopping Cart), your connection to our server becomes secure. To confirm this, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure.
The information we collect is never used personally, rather it's used to improve our Web site (in the case of customer feedback), to mail out our opt-in e-zines or to notify consumers about updates to our Web site (in the case of subscription forms), and for special notices to our customers who purchase one or more products (in the case of successful orders through the Order Form).
We aggregate statistics about our online sales, traffic patterns, and related site information to reputable third-party vendors. We may share these with related third parties, but these general statistics never include any information about you (or anyone else) personally. We never provide your personal data to any third party. As a strict policy, we do not sell, trade, rent or otherwise share your e-mail address with any other company or third party.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail, postal mail or by phone, please let us know by completing our Contact Form. Or, in the case of e-zines, simply click on the "Unsubscribe" link at the bottom of each mailing.
By purchasing online, you may receive periodic mailings from us with information on new products and services or upcoming events. Again, you can unsubscribe from these at any time.
We record IP addresses as a demographic part of our aggregate statistics (mentioned above). But we do not link this to your shopper information with the following exception: when you place an order using our online checkout process, we may correlate your IP address with your order in cases of fraudulent credit card use. In the case of a suspected fraudulent order, we may share this with the financial institution that issued the credit card with which an order was placed. We may also share this IP information with law enforcement authorities, if we determine use of the credit card was fraudulent. We also use IP addresses to help diagnose problems with our server computers, and to administer our Web site. Your IP address is used to help identify your browser and your shopping cart, but we do not know that "you" are "you."